Do you have questions regarding your customer account or to an order at Neuland.com?
You may find here your answer. If not, please do not hesitate to contact us.
Order & delivery
No. However, there’s always a shipping fee.
No. For technical reasons we can’t offer vouchers.
Our service for you: for cost-effective transfers we offer several accounts / banks.
Neuland works with distributors all over the world. A list can be found here. If you can’t find a sales partner on site, please contact us.
Currently they don’t exist. You can order online, by email and by phone or shop directly in Eichenzell.
Currently this is only possible within Germany via DPD or DHL (delivery within 24 hours, until 18 o’clock, only on weekdays, SAT / SUN / holidays excluded).
You can track your parcel deliveries and freight shipments "My Account > My Orders > Details > Shipment Tracking Link".
You will receive your invoice by email after completion of your order. You can enter a fixed recipient address for invoices in your customer account under "Invoice / Delivery":
Please contact us if you would like to receive your invoice by mail: www.neuland.com/en/Contradiction-PDF-Invoice
Markers & More
Whiteboard markers bleed heavily through paper and quickly get empty. Possibly the tip also wears off quickly. Avoid writing on whiteboards with markers for paper. They possibly smear and are difficult to remove.
The outliner has a different ink composition that can cause clogging if residual ink remains in the needle or the bulb (rinse the needle with water after each use to prevent residual ink from remaining in it).
The Outliner (color code: 010) has a special water based ink that doesn’t smear or blur when painted over with another marker. It’s particularly suitable for contours that remain clean and sharp when colored afterwards. Otherwise with the black lines of the "normal black" (color code: 100), they can quickly become blurry and dirty after subsequent coloring.
Find here an explainer video in our YouTube channel.
No. Many customers buy the empty marker and fill it with whiteboard ink (but we can’t guarantee).
This means the color “grey“ (color code: 101). Mostly the Neuland BigOne® is ordered.
Neuland® markers are refillable. Find detailed instructions here.
Spare parts are not sold online. Please contact your sales team.
Please take a look at our instructions.
Basically, you can purchase almost every case / bag empty. Obtain information regarding price and item no. from your sales team (not available online!).